Frequently Asked Questions
Everything you need to know about shopping with Vookum.
What is the standard shipping timeframe?
We process orders within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location.
How do I return an item that doesn't fit?
We offer a 30-day return policy. Items must be unworn, unwashed, and have all original tags attached to be eligible for a full refund.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey.
Do you offer international shipping?
Yes, Vookum ships to over 50 countries worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Buy Now, Pay Later options via Klarna.
How do I find the right size?
Each product page features a detailed size guide. We recommend comparing these measurements to a similar garment you already own for the best fit.